Customer Service Desk – Cluster EuropeAs part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key activity is the order management. The CSD provides information on all customer inquiries along with the order management process. This is a permanent and full-time position to be based in SPAIN, El Prat del Llobregat.Key responsibilities:Order processing – creation, availability checks, order confirmationOrder processing – escalate unconfirmed items, check alternative solutions, express ordersOrder processing – frequent updates of delivery status to customers Order processing – internal clarification availability with other fulfillment/ schedulingManage special order types – Sampling, FOC, Bulk shipments, TGDD flows, ConsignmentManage all SD documents – provide order confirmation, delivery notes, certificates, e.g. COAEnsure data quality from order entry to invoice output – order completion, pricing accuracy, F2 creationActive role supporting other areas key to a healthy Supply Chain and Business Strategy: Overdues, Forecast Accuracy, Master Data, New Business, Inventory Management and Logistics.Ensure business rule adherence – order lead times, MOV, Service segmentationSupports audit requirements and activitiesProfile:Min 3 years of experience in the customer service Good SAP knowledge (understanding of SD processing and SAP related tools) English and Italian language is a must, Spanish is required for backup reasons Strong communication skillsCustomer oriented attitude Structural workingBeing flexible, open and proactiveTeam worker that effectively collaborates with internal & external parties Coming from a chemical industry is a plus Others:Position based in El Prat de Llobregat, BarcelonaWork permit is requestedYour Application If your background and personal experience fits this profile, please send us your complete application via E-Mail and refer to the position E-Mail: miriam.cercadillo@archroma.com