WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
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Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.
These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than
We are seeking an experienced Platform Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!
Service Quality:
Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
Performance Monitoring:
Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
Training & Development:
Offer innovative, high-quality solutions to meet client needs.
Strong command of office tools and management software.
Proficiency in French and English.
A permanent contract
Discount in Company health insurance
Training opportunities throughout the year, as we aim to support our talents in their professional development. xhfqzwm We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.