MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 12.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
Our team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges. We are hiring Representative Agent for an incoming agency in Santa Susana.
As a Representative Agent you will welcome and assist the customer during their holidays offering them a marvellous experience in Costa Brava. The ideal candidate will also solve any queries they might have being able to solve them and help them make the most out of their holidays.
The main responsibilities are:
* Offer our excursions and other services to the customers.
* Establishing and maintaining relationships with local hoteliers and providers.
* Support our customers with their issues or queries.
* Support to the assistance of customers at the airport and their transport from the airport to the hotel.
* Report any changes / inconsistencies found to our main office
Requirements
Requirements:
* Minimum experience of one year in a similar position or a degree in tourism.
* Customer service oriented.
* Hold a driving license cat. B.
* Advanced level of French and English is necessary
* Be familiar with standard office applications
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