Job Title: Electronics bachelor or technician – cool temperature technician will be valued
Reports To: Field Service Manager
Group/Division: IES
Career Band: V
No. of Direct Reports: 0
Prerequisites:
Innovation: Consider, suggest, and operate with a continual focus on driving profitable growth for the Group.
1.
Implication: Be aligned with Management, trustworthy, deliver timely, and be an example.
Intensity: Share passion for the Company and its products with colleagues to dynamize, motivate, and develop them.
1.
Integrity: Operate the job while consistently prioritizing confidentiality, both internally and externally.
Main functions
Perform equipment repairs within the optimum timeframe during customer visits, installations, preventive maintenance, and new equipment setups.
1.
Propose ULS maintenance contracts and other ULS products and services during all customer interactions.
Respond immediately to customer requests, whether by phone, in writing, or in person.
Handling and following business
- Strive to complete same-day diagnostics.
If the problem is unclear, take all necessary actions to acquire information from the customer, considering all remarks.
- Follow up on quotes.
- Do all possible to complete repairs in the shortest time.
- Submit reports to the direct manager, technical manager, product manager, or manufacturer when necessary.
- Generate service reports with all key information for every job.
- Notify the immediate supervisor of any repeated or specific issues.
- Handle all emergencies the same day via email or phone and reschedule any late or postponed visits immediately.
Location: Barcelona
Required Skill Profession
Engineers