You may occasionally be required to travel for business.
This role can be based remotely in Spain.
Description and Requirements
At BMC, trust is not just a word - it's a way of life
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead — and are relentless in the pursuit of innovation
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
* Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers.
* Help your customers optimize the value of BMC technologies by guiding them through the customer success framework, including onboarding, lifecycle engagement, adoption maturity, and acceleration plays aligning with their business goals.
* Forge strong relationships to become the voice of your customers within BMC by collecting product, solution, and experience feedback to share with our product organization and influence our enhancements and long-term roadmap priorities.
* Participate in global projects, challenge yourself, and be innovative in solving everyday problems, as part of your growth and contribution to BMC.
To ensure your success, you should bring the following skills and experience:
* Ability to embrace, live, and breathe BMC values daily.
* Skill in navigating organizational structures to build relationships with executives and partners.
* Strong executive presence with the ability to convey complex technical and functional scenarios in simple models and business language.
* Strong knowledge of BMC's Helix product suite — ITSM, Discovery, and Monitoring.
* ITIL certification.
Our commitment to you
BMC's culture is built around its people. With over 6,000 brilliant minds worldwide, you'll be recognized for your authentic self. BMC encourages you to be YOU
If you're excited about BMC and this team but unsure if you meet all qualifications, we still encourage you to apply We value diverse backgrounds and experiences to face the world with the best ideas.
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, or veteran status.
If you need accommodations during the application or hiring process, please visit our accommodation request page.
BMC maintains a strict policy of not requesting payment for employment opportunities, ensuring a fair and ethical hiring process.
The annual base salary range for this position is approximately €50,850 to €84,750, depending on skills, experience, certifications, and organizational needs. This range is part of the overall compensation package, which may include bonuses and country-specific benefits.
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