Mandarin Oriental, Barcelona is looking for a PBX Operator to join our Front Desk team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the job
Based at the Mandarin Oriental, Barcelona within the Front Desk Department, the PBX Operator is responsible for handling internal and external communications with efficiency, discretion, and service excellence. The PBX Operator reports to the Front Office Manager.
As PBX Operator, you will be responsible for the following duties:
1. Operate the switchboard in a professional and efficient manner.
2. Handle guest messages and ensure timely delivery.
3. Support guests with basic connectivity issues (internet / TV).
4. Coordinate emergency calls and follow hotel protocols.
5. Maintain the telephone area organized and clean.
6. Monitor and report faults with phones, systems or messages.
7. Keep daily information sheets and logs updated for the team.
8. Prevent unauthorized use of hotel communication systems.
9. Assist with reception and concierge when needed.
10. Ensure master accounts and phone revenue records are accurate.
11. Apply fire and emergency procedures and train with the team accordingly.
As PBX Operator, we expect from you:
1. Previous service experience in a luxury hotel.
2. Excellent communication skills in Spanish, Catalan, and English.
3. Strong sense of discretion and responsibility.
4. Customer-oriented and guest service focused.
5. Computer literacy and knowledge of communication systems.
6. Team spirit, flexibility, and willingness to learn.
7. Professional and committed attitude.
8. Availability to work on rotating shifts, including weekends.
Benefits:
* We have a Canteen with a different menu every week, so you can eat during your work shift.
* We have a learning platform where you can be trained in the courses you are interested in.
* Our laundry team will provide you with a clean and ironed uniform whenever you need it.
* Our working environment at the hotel is young, fun, and multicultural.
* Complimentary stays and special staff rates.
* You can have a tea or coffee whenever you want in our Coffee corner.
* Be part of a company with worldwide recognition.
* Join a team with a passion for service and luxury.
* You will have at your disposal an electric kick scooter & bike parking.
* We organize staff parties and team buildings throughout the year.
* We offer options for growth and/or projection within the group.
* We offer free weekly physiotherapy sessions, so you can relax.
* Enjoy your birthday, free to spend it with whoever you wish.
Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.
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