Who We Are
Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.
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Your Role
As an Inbound SDR, you’ll have a direct impact on our pipeline. You’ll be the first point of contactfor inbound leads, qualifying them and guiding them to the next step with our Sales team.
What you’ll do
- Inbound lead management: respond quickly to inbound leads (demo requests, campaigns,
inbound channels) and qualify them to identify the highest-potential opportunities.
- Discovery & consultative selling: engage with key roles such as E-commerce Managers,
CRM/Retention Managers, Marketing Managers, Customer Care/Operations Managers, Heads of
Digital (and when needed CEOs/Founders) to understand their goals, processes, and pain points.
- Qualification & handoff to AEs: use structured qualification frameworks (e.G., BANT) to pass high-quality opportunities to Account Executives.
- Multi-channel outreach: calls, emails, LinkedIn, and structured follow-ups to increase conversion and demo show rates.
- CRM & tools: manage activities and pipeline in HubSpot, keeping data accurate and clean.
- Cross-functional collaboration: work closely with Marketing, Sales and Operations to improve messaging, response time, lead quality, and campaign performance.
- Continuous optimization: test and refine scripts, sequences, CTAs, and qualification criteria to improve conversion rates and sales velocity.
What we’re looking for
- Experience: 1–2 years in SDR/BDR or sales roles (ideally in SaaS or digital environments).
- Languages: native-level Italian + professional English.
- Location: based in Barcelona, available to work on-site.
- Consultative mindset: strong listening skills, ability to ask the right questions, and connect needs to value.
- Communication: clear, concise, and persuasive in both written and spoken communication.
- Ownership & autonomy: proactive, organized, and driven by results and improvement.
- Resilience: comfortable in a fast-paced startup environment where every week brings new
- challenges and learning.
Tech & tools (nice to have)
- HubSpot (or Salesforce), calling tools (Aircall or similar), sequencing/automation tools (Apollo, Lemlist, etc.).
- Familiarity with concepts such as lead scoring, conversion rate, pipeline, MQL/SQL.
Bonus points
Experience with e-commerce / retail / customer care businesses.
Interest or knowledge in WhatsApp Business / conversational marketing / automation.
Methodical approach: scripts, sequences, A/B testing, reporting, and KPI tracking.
Analytical mindset: ability to read funnel metrics, identify bottlenecks, and propose improvements.
What we offer
- Be part of building a cutting-edge Conversational Commerce platform poised for general expansion.
- Competitive compensation
- Work with an international, passionate, supportive, and talented team dedicated to excellence.
- The latest Apple MacBook Pro and all necessary tools.
- Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire
- Permanent, full-time contract.
- Regular team-building events and celebrations. xcskxlj
- Access to cutting-edge technologies and resources to stay at the forefront of engineering and innovation.