PThe bGerman Quality Manager /b is responsible for overseeing the changes/updates in projects while providing dedicated support to the Language Lead and Quality Manager (QM) for assigned locale. This role combines traditional PM responsibilities with quality control, team administration, and client reporting functions to ensure the highest standards of delivery. The QPM acts as the point of contact between PAs/PCs and SPMs/project developers, keeping projects on track, making key decisions, and helping to maintain and improve quality across the team. /ppbr/ppbDuties and Responsibilities /b /pulliReviews reports on daily production, passes relevant information up. /liliDouble checks timekeeping records and submits them. Approval of PA/PC hours. /liliFollows and helps to update Lean documentation. /liliCreates training specifics for projects. Trains PCs. /liliMeets with project developers for updates on project specifics. /liliAddresses project issues on a project level. /liliWork with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. /liliRespond to ambiguities/changes/updates from SPM(s) in a timely manner and ensure they are passed down to other team members. /liliIdentify and communicate process improvements or areas of waste to enhance process flow and promote efficiency, while collecting and passing these on from team members below. /liliComplete End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners. /liliMeet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project. /liliAdditional duties as required. /li /ulpbr/ppbAdditional Quality and Language Lead Support Responsibilities /b /pulliAssist the Language Lead in the administration and coordination of the language team, including scheduling, task assignments, and resource tracking. /liliMonitor, control, and report on team quality metrics, ensuring deliverables meet client standards and internal KPIs. /liliPrepare and submit quality and productivity reports to the client at agreed intervals, highlighting achievements, risks, and improvement plans. /liliCollaborate closely with the Language Lead to investigate and resolve quality or productivity issues, proposing solutions and driving corrective actions. /liliSupport the development and refinement of guidelines, training materials, and best practices to continuously improve team performance. /liliAct as a bridge between the quality team, Language Lead, and PM/SPM structure, ensuring alignment of quality goals and operational execution. /liliCarry out daily and periodic reviews of contributor performance, following the criteria and methods set by the QM. /liliTrack and flag low performers based on review data and agreed metrics, and report them to the internal QA team. /liliFollow up on flagged contributors: gather internal QA team recommendations and check with the QM or senior QA before taking further steps. /liliWork with the PM to arrange removal, feedback, or retraining of contributors, as advised by the QM. /liliPrepare and maintain records of performance issues, flagged cases, and actions taken, ensuring transparency and consistency. /liliEnsure all feedback or retraining provided to contributors is reviewed and approved by the QM before being shared. /liliKeep the QM updated on trends, emerging risks, and the effectiveness of any interventions. /liliSupport the QM in collecting, organizing, and analyzing QA data for reporting purposes. /liliHelp coordinate scheduled audits, focused reviews, and follow-up checks. /liliAct as the go-to person for operational quality questions from the project team, ensuring clarity on expectations. /liliHelp detect and flag good performers to the QM for potential elevation to QA or auditor positions. /li /ulpbr/ppbRequirements /b /pullibNative in German or Dutch, and fluent in English /b. /liliCollege/University degree. /liliBasic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. /liliGeneral knowledge of online communication. /liliWillingness to work overtime if necessary. /liliLeadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence. /liliAbility to follow directions and perform time bound tasks accurately and efficiently. /liliAbility to perform repetitive tasks without degradation in quality. /liliDetail-oriented problem-solving mindset. /liliOrganized and focused enough to work independently as a role player within a team environment. /liliStrong analytical and reporting skills, able to prepare accurate productivity and quality reports for clients. /liliExperience or knowledge in quality control, team administration, or linguistic project management (preferred). /liliExcellent communication and collaboration skills, able to work hand-in-hand with Language Leads, QM, and client stakeholders. /li /ulpbr/ppbWhat we offer /b /pulliFull Time Employment /liliSchedule: 5 days/week (Mon- Fri) /liliAttractive Remuneration Package /liliWork in a well-established Multinational Company /liliSupportive international team /li /ulpbr/ppbAbout Centific /b /ppCentific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence(Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster. /ppbr/ppOur mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. /ppbr/ppApplying to this job implies your agreement with: In compliance with the applicable data protection regulations (General Data Protection Regulation 679/2016), we at Centific, as data Controllers, inform you that the data collected will be processed to manage your application in the selection process. This processing is legitimized by the consent given upon submitting your application, and the data will be retained for a maximum of two years. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting Furthermore, if deemed necessary, you may file a complaint with the relevant supervisory authority. /ppbr/ppbYour Authentic Self at Centific /b /ppCentific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status. /ppbr/pp“En cumplimiento de la Ley General de Discapacidad, se valorará la aportación del certificado correspondiente.” /ppbr/pp“In compliance with the General Disability Law, the submission of the corresponding disability certificate will be valued.” /p