Mission Générale**MISSION**To provide excellent customer service to all clients. Assist colleagues with sales in order to support the turnover of the store. Demonstrate values of the house to all clients and colleagues. Begin to develop an understanding of the culture and values of the house.Principales activités**KEY RESPONSIBILITIES****Sales & Service**Contribution to turnover of store through selling.Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.Develop your knowledge of the after-sales support processes.Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.**Client**Ensure strong customer communication during selling ceremony and in after sales.Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.Accurate CRM capture and recording of client data.**Standards**Active participation in store communications such as daily team briefingsDemonstrate excellent communication skills - both verbal or written.Maintain store standards and become familiar with daily procedures.Ensure merchandise is handled with care and consideration.Adherence and upholding of House procedures.Familiarise yourself with the visual merchandising basics - both front and back of house.Carry out regular stock replenishment and organisation of product.Become acquainted with all metiers.**Training**Successfully participate in and complete any training providedShare information with colleagues and proactively convey learnings when interacting with clients**COMPETENCIES AND SKILLS**Demonstrate good team spirit in the workplaceActs as a team playerTake initiativeDemonstrates warmth and empathy, especially with objectionsStays calm when under pressure whilst also being adaptable and versatileActs as a true ambassador of the HousePrevious experience in RTW will be highly valuedHold a high level of personal standardsHigh level of Spanish is an essential requirement. High level of English. Other languages are a plus.About the Hermès GroupHERMÈS IBÉRICAContract type:Regular positionCountry:SpainCity:MADRIDJob:Retail**Experience**:Minimum 3 yearsCompany:Hermès Iberica