Location: Remote-First (Europe), preferred in Germany: Scope: Full-time ¿Le gusta esta oportunidad? Asegúrese de inscribirse rápido, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto. Start: Immediately / flexible We are a young, dynamic consulting company with a clear mission: we help businesses sustainably automate and optimize their processes – powered by ServiceNow and cutting-edge AI technology. Our team combines years of experience in IT consulting and startups with a passion for doing things differently and better. We believe that true innovation happens when people take ownership and shape things together. Our promise We establish ServiceNow as a central platform for workflows, data, and AI. With state-of-the-art AI, we digitize and automate processes – from CRM and customer service to HR and IT. The result: radically increased efficiency, full transparency, and a user experience that inspires. Our vision Pulse & Patterns was founded to build a company that makes decisions aligned with our values and enables genuine co-creation. We live a culture where trust, freedom, and innovation are paramount. The Role – Lead Architect ServiceNow As Lead Architect, you take on technical responsibility for our ServiceNow projects in the DACH region. You work closely with clients, talent, and founders, developing scalable architectures, establishing technical standards, and contributing your expertise to pre-sales and project teams. Solution Architecture: Conception and development of future-proof architecture and solution designs on the ServiceNow platform Project Leadership & Technical Guidance: Ownership as technical lead in implementation projects – from requirements analysis through to go-live Building and evolving architecture standards, design patterns, best practices, and QA processes AI, Automation, Integration, Composable Architectures, Agentic AI) and advancing our technical portfolio Technical advisory in early project phases, supporting proposal processes and client meetings Several years of experience (3+ years) in designing, architecting, and implementing ServiceNow solutions (e.g. ITSM, CSM, HRSD, App Engine, or GRC) with relevant certifications: such as the Certified Technical Architect, Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM Certified Implementation Specialist (CIS), CSM Certified Implementation Specialist (CIS), or Service Provider Implementer (CIS-SP) Solid understanding of platform architectures, data models, integrations, and API design Experience collaborating with clients, project xohynlm teams, and ideally pre-sales High quality standards and a genuine enjoyment of making others better Excellent English, written and spoken (C1 level), German skills are a big plus Understanding of ServiceNow in the context of complex enterprise architectures (ERP, CRM, cloud systems) Knowledge of ITSM/ITIL and frameworks such as TOGAF or SAFe/Agile Expertise in change, release, and configuration management of the ServiceNow platform You help build our ServiceNow business from the ground up – from strategy to team Personal & Professional Development – A steep learning curve with a dedicated training budget to strengthen your individual skills Flexible Work – Flexible working hours, whether remote or from a design office at 15 locations across Germany – because we respect you and your personal life