Join Maersk as a Customer Experience Consultant and help deliver exceptional service to our integral customers.
We’re looking for a customer‑oriented professional with high energy and a passion for turning challenges into opportunities. If you thrive in fast‑paced environments and love delivering world‑class experiences, we invite you to apply.
Benefits
- Industry‑leading talent development programs
- Competitive compensation and benefits
- Flexible workplace policies and working hours
- Access to extensive internal training opportunities
- Excellent benefits including a competitive pension scheme and health insurance
Responsibilities
- Manage and monitor the end‑to‑end shipment process.
- Coordinate with stakeholders across the shipment lifecycle.
- Ensure seamless orchestration of shipment flow.
- Deliver value‑adding solutions through strong business and process understanding.
- Resolve customer and stakeholder queries promptly and professionally.
- Maintain a customer‑centric approach and proactively prevent recurring issues.
- Prepare and submit documentation accurately and on time.
- Support cross‑sell and up‑sell initiatives and contribute to customer retention.
- Adhere to SOPs/IOPs and identify deviations proactively.
- Communicate effectively with customers and internal teams.
- Participate in client calls to ensure smooth process execution.
- Record and report performance insights, highlighting wins and improvement areas.
- Collaborate with KCMs and the Commercial team to strengthen customer relationships.
- Monitor customer‑specific SOPs and KPIs.
- Execute reports and tasks assigned by the Team Leader/Manager.
Qualifications
- Experience in logistics or related fields.
- Fluency in Spanish and English.
- Strong communication and stakeholder management skills.
- Customer‑centric mindset with a passion for service excellence.
- Results‑driven and highly organized, even under pressure.
- A collaborative team player who fosters teamwork.
- Solid understanding of operational processes.
- A proactive, positive attitude with a strong sense of urgency.
- Persistence in driving issues to closure despite obstacles.
- Applications must be submitted in English.
- Applicants must have the legal right to work in Europe at the time of application.
Senior Level
- Associate
Employment Type
- Full‑time
Job Function
- Customer Service
- Transportation, Logistics, Supply Chain and Storage
Location: Valencia, Valencian Community, Spain.
If you’re ready to grow your career with a global leader and make a meaningful impact, we’d love to hear from you.
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