Key Responsibilities Provide high‐quality customer support to Norwegian‐speaking clients handling inquiries via phone, email and chat.
Assist customers with various banking‐related queries including account information, transactions and online banking support.
Troubleshoot and resolve customer issues in a timely and professional manner.
Ensure compliance with bank policies, security procedures and data protection regulations.
Maintain accurate records of customer interactions and solutions provided.
Escalate complex issues to specialized departments as needed.
Requirements Language Skills: Fluent Norwegian speaker with B2‐C1 proficiency in English.
Experience: Previous experience in customer support or banking is a plus but not required.
Skills: Strong communication and interpersonal skills; ability to work independently and as part of a team in a hybrid work environment; good problem‐solving abilities and attention to detail.
Familiarity with basic banking processes and online banking tools is advantageous.
Mandatory Requirement: Must pass a clean credit check to be considered for the position.
#J-18808-Ljbffr