POur goal is to strengthen the brand in Spain. We are looking for an expert to work as strongTechnical Especialist! /strong /ppbr/ppstrongWhat will you do? /strong /ppbr/pulliResponsible for implementing supporting part or all the technical solution to the client, in accordance with an agreed design. /liliUnderstands a broad spectrum of domain to provide part or all a detailed technical design which meets customer requirements. /liliOften leads small to medium technical projects. /liliWorks with and under the direction of the Project/Technical Manager and with customer nominated representatives. /liliLiaises with Solutions Architect as appropriate. /liliProvides technical support and input on the application of technology to a defined business segment. /liliProvides advice on solution and integration opportunities to defined segments. /liliProvides technical leadership on specific integration activities that are part of an engagement. Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. /liliCommunicates across client community and is viewed as adding value. /liliDemonstrates execution of the company strategy. /liliContributes to knowledge tools and communities and ensures project learnings are documented and shared. /liliRole models Knowledge sharing and re-use within practice or profession. /liliProactively encourages membership and contributions of others to professional community. /liliUses professions to meet the relevant certification and professional standards. Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. /li /ulpbr/ppstrongKey Responsibilities: /strong /pulliDeploy, Manage and Troubleshoot Unified Comms solutions. /liliAvailability: 24x7 on-call availability for critical issues. /liliIncident analysis and troubleshooting /liliEnsure that information on incident or problem is complete required information attached before handover to adequately describe the issue. /liliTransaction log maintenance /liliIncident priority assignment and closure /liliSLA tracking/monthly reporting /liliProvide workaround and restoration for incident raised by L1 /liliProvide workaround and restoration for incident raised by Managed Services team /liliElevation to L3 (Solution Support and Product Support) /liliL3 Solution defect resolution /liliApplication management (patch, license, upgrade) /liliManage in-scope solution config /liliChange Management (Release docs/test cases) /liliMaintain Configuration Register /liliRaise product bugs to Product Support team /liliPatch installation and deployment /liliBackup recovery /liliDR planning and execution /liliProvide information on capacity planning /liliMaintain documentation /li /ul pstrongSkill Requirements: /strong /pulliDomain: Telecom domain knowledge. /liliProtocol: SIP and RTP. /liliApplication: SBC knowledge and PBX knowledge /liliScripting: Shell Scripting. /liliPlatforms: Oracle SBC, Cisco Call Manager, Broadwork. /li /ulpbr/ppstrongWhat is a plus? /strong /ppbr/pulliFamiliarity with containerization technologies such as Docker and Kubernetes /liliTelecom Value Added Services /liliApplication: Intelligent Networking / Telecom Applications Servers / IVRs. /liliProtocol: CAP, INAP, ISUP, Diameter, SMPP, REST, and SOAP. /liliSO: Linux /li /ulpbr/ppemIf you are fluent in Spanish, based in Spain, and meet the qualifications for this position, we encourage you to apply. Please note that only candidates who meet these requirements will be considered. /em /ppbr/ppDo you want to know more? Apply for a supercharging progress! /ppbr/ppHCLTech is an Indian-born global technology company helping companies reinvent their businesses for the digital age. HCLTech provides end-to-end services across industry verticals to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000. /ppbr/pp- If you have a valid disability certificate, Certificate of Disability in Force, please contact us. /ppbr/ppAmong HCLTech's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCLTech. /ppbr/ppHCLTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. /p