Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.¿Consider your next career step as an FOM at our 4-star Hotel Alua Golf Trinidad in Roquetas de Mar (Almería).You will work directly with the General Manager to implement and maintain established service quality and customer care standards, achieve objectives, and ensure guest satisfaction.Act as the person in charge of the department in the absence of the Front Office Manager, performing their duties and ensuring operational continuity.
* Organize, lead, and coordinate the work of the Front Office team, ensuring compliance with quality standards.
* Handle guest arrivals and departures (check‐in and check‐out), ensuring an impeccable welcome experience.
* Manage reservations and service requests made by guests, both direct and internal.
* Process reservations, check‐ins, check‐outs, and internal and external communications using the hotel's PMS and related systems.
* Coordinate and collaborate with other departments in the overall management of the hotel, promoting communication and teamwork.
* Supervise key reception tasks: reservation management, telephone assistance, and guest support.
* Experience in reception at 4-star hotels, in similar roles.
Demonstrable experience in cost management.Strong focus on extra sales and upselling.High level of English.Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.Hotel room providedPermanent seasonal contract from February to November