Agente de Soporte Técnico (Mercado Español) - On-site LL01
Experience a career that redefines the game rules. Join Concentrix, a global leader in technology and services that empowers future brands. We help well-known brands improve their businesses with advanced technology and integrated solutions in more than 70 countries.
As an Agente de Soporte Técnico in Valencia (on-site), you will be part of our innovative team driving technology for fashion, finance, travel, healthcare and more. We offer professional growth, personal development, and the chance to work with cutting‑edge technology while supporting a diverse and inclusive workplace.
Lo que harás en este puesto
* Attend and resolve technical queries (calls, emails, chats) related to television functionality, configuration and connectivity.
* Guide customers on TV features and integration with other tech devices.
* Diagnose basic issues and provide effective solutions, documenting each case in the relevant systems.
* Maintain knowledge of brand processes and apply them as required.
* Implement process changes communicated via mail, Teams, meetings, etc.
* Manage client incidents or complaints in a resolutive and efficient way with a professional attitude.
* Investigate and search for solutions to incidents requiring additional analysis, showing initiative and autonomy.
* Record all interactions in the client CRM, review history, and create precise records, including dynamic tables and incident reports.
* Escalate complex cases to higher levels when necessary, ensuring proper information transfer.
* Attend training, meetings, and assimilate information provided at events.
* Access and use any tools required for the role and company-related tasks.
* Maintain a professional, friendly, and customer‑oriented attitude at all times.
Tus competencias
We welcome those who change the rules of the game, come from diverse backgrounds, are curious and eager to learn. Your natural talent to help others and go beyond the WOW for our clients will fit perfectly with what we do and who we are.
Formaremos Un Buen Equipo Si Tú Tienes
* Bilingual level in Spanish and advanced in English.
* Proven experience in technical support for electronic products, preferably televisions or similar devices, at least 1–2 years.
* Solid knowledge of smart‑TV technologies, connectivity and related devices.
* Advanced computer skills, including creating and managing dynamic tables and reports.
* Quick learning ability about our products and solutions.
* Analytical capability, proactivity, and autonomy to investigate and resolve incidents.
* Excellent communication and customer‑service skills.
* Proactive, problem‑solving orientation.
* Availability schedule.
Lo que ofrecemos
We challenge conventions to deliver unimaginable results, creating customer experiences that surpass WOW. To support the long‑term success of our teams, clients and IT, we invest significantly in infrastructure and capabilities.
* Indefinite contract of 30h with schedule 12:00‑18:00 Monday to Friday.
* Office in an excellent location in Valencia.
* Salary: €13 000 gross + up to €1 100 gross in annual bonus.
* Referral bonus.
* Complete, paid training on the company and the project you will work on.
* Professional development program and specialized courses.
Experimenta tu mejor versión
In Concentrix, we invest in those who change the rules of the game because we know that when our people prosper, our clients and theirs prosper.
Apply today and discover why more than 440,000 game‑changers worldwide consider Concentrix their preferred employer.
R1550834
Equal Employment Opportunity Statement
We offer equal employment opportunities.
We are committed to providing equal employment opportunities to all candidates, and a workplace free from discrimination and harassment. All hiring practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family situation or any other protected characteristic under applicable national law.
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