Customer service representative (english)

Customer Service Representative – Industrial Solutions – Terrassa, Barcelona

Join our Industrial Solutions Customer Service team. The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in the EMEA region.

Key Responsibilities

• Provide phone and online support to customers, and provide internal support to the Customer Service team.
• Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed.
• Process information received via email and verbal communication efficiently and accurately.
• Perform order data entry, ensuring systems are consistently updated.

Relevant Experience and Skills

• Minimum 1 year of experience in order entry, customer service or administration.
• Strong communication, organizational, and multitasking skills.
• Team player with strong adaptability in a dynamic environment.
• Good working knowledge of MS Office and Outlook.
• Fluency in English is required; proficiency in Dutch, German, French, Turkish, or Italian is an asset.

What We Offer

• Permanent contract in a multinational company.
• Opportunities for internal growth and development.
• Flexible working schedule (7:00 – 9:30 & 16:00 – 18:30) and a hybrid working model (3 days of remote work per week).
• Shuttle bus from Plaza España (Barcelona) to Terrassa office.
• Competitive salary package with allowances.
• Structured onboarding (2 months on-site).
• Social benefits (health, life insurance and pension plan) offered after start.
• Free coffee and fruit in the office.
• International and collaborative work environment.

Equal Employment Opportunity

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.