Business Development & Campaigns Sr Analyst - Commercial (Openbank)
Country: Spain
**WHAT YOU WILL BE DOING**
**Business Development & Campaigns Sr Analyst
- Commercial (Openbank)**
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a versátil and fast adapting team currently working remotely most of the time using all kinds of communication tools - we’ve barely noticed the change!
**Mission and responsibilities**:
Openbank is looking for a driven, data
- and results-oriented Customer Campaign Analyst to join our Business Development Team. As part of the Team, your main responsibilities will include:
- New promotions definition, execution (including communication plan) for Spain customers and monitoring.
- Reporting elaboration and analysis for communication and business metrics.
- Analysis of trends and tracking of competitors. New mechanics and rewards proposals.
- Support for Customer Care department in the incidents management and proposal of process improvement to diminish contacts and improve customer experience.
- Active participation in the strategic projects of Openbank.
- Identifying and defining new opportunities to improve processes, commercial actions and customer communications.
- This position works closely with individuals across the Business, IT, Product, Compliance and Legal Teams.
- Working close with Product owners to maximize results.
**To be successful in the role you must have**
- +4-6 years of experience in a similar role.
- University or Master’s degree in Business administration, Marketing, Economics or similar fields.
- Experience in planning, design, and implement promotional communication campaigns, including thorough validation of copies and final pieces.
- Experience working in Marketing, Business Development or CRM departments in tech or FMCG companies.
- Desired: bonus points if you have knowledge of or an interest in the banking sector or financial products.
- Experience working in a challenging environment.
- You are organized, have attention to detail and multi-tasking.
- High knowledge of Microsoft Office (Excel, PPT, etc.).
- High analytical and conceptual thinking skills.
- Good level of English.
**What do we offer?**
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
- Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. _
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. _
- The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. _
- For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing _here _._
**Idiomas**:
- Spanish