We are hiring a
Tech Support / Help Desk Technician
candidate who will provide support to internal employees by helping identify and solve various requests. This includes providing help desk support to local end users and raising tickets with relevant IT escalation tiers, following these through.The IT technician should be knowledgeable of both software and hardware, and must be a critical thinker and a problem solver.Location:
BarcelonaRequirements:
3+ years of proven experience as an IT Help Desk technician or a similar roleStrong hardware and software technical troubleshooting skillsExperience with Microsoft environments (including Windows and Office)Experience with other third-party softwareKnowledge and experience in NetworkingExcellent organizational and coordination abilitiesSelf-motivated, and able to work with minimal supervisionHigh service orientation and strong customer-facing skills, along with excellent communication skillsHigh-level English - verbal and writtenSelf-learning capabilitiesExperience working with ticketing solutions – an advantageMain Responsibilities:
Provide technical support and training for end-users on all IT hardware and software servicesInstall, configure, and monitor software and hardware (applications, printers, etc.)User access and permissions administration (mainly Active Directory and Office 365)Install and support Windows OSManage onboarding and offboarding processes for employeesManage and maintain the IT assets inventory (hardware and software)Negotiate and purchase hardware and software from local vendorsCollaborate with the global team for ticket escalation and back-office projectsPerform troubleshooting and repairsEnsure compliance with all regulatory requirements for IT systemsSalary and commissions are negotiable.J-18808-Ljbffr
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