MISSION: To be a part of and handling the Credit and Collection activities in German. The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items. PRINCIPAL ACCOUNTABILITIES: Credit Follow local policy and EMEA Credit policy. Existing customer – review credit limit based on policy Manage blocked orders based on policy. Manage the customer credit risks followed by proactive actions and communications. Coordinate, update of Master data relevant for automated communication Help integrate any new business acquisitions or business extensions. Collection Follow regular Dunning process. Reviewing open accounts in your own portfolio for collection efforts Conduct collection calls and E-mails to collect Accounts Receivables Mail correspondence to customers to encourage payment of overdue receivables. Negotiate customer disputes to resolution and documents root cause. Develop relationships with internal/external customers. Maintain accurate collection files. Identify issues attributing to account delinquency and discuss them with the Credit Manager Review and monitor all applicable collection reports. Provide timely follow-up on payment arrangements. Internal Controls Follow the internal control procedures required by PPG or Credit policy rules. Document and archive supporting documents. Follow procedures. Tools & Techniques Follow standardization principles and participate in Global standardization process. Participate in local process improvement projects and support other management directives as prescribed. REQUIRES Be fluent in German and English. Service minded and empathic. Effective business writing and professional communication skills. Demonstrated effective customer service skills. Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base. Strong communication, problem solving and analytical skills. Good knowledge of the Excel. Accounts Receivable knowledge/experience is a plus. Detail oriented QUALIFICATIONS/KNOWLEDGE: ERPs. Microsoft Office package Used to working in a matrix organization. If you are someone who wants to lead change and enjoys working with a team, apply today! About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company does. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. We are “One PPG” to the world. We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets. We trust our people every day, in every way. We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable. We make it happen. We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. We run it like we own it. We respect one another by being responsible and accountable. We always act in the best interests of our company, customers, shareholders, and our communities. We do better today than yesterday – everyday. We continuously learn. We develop our businesses to grow our businesses. PPG Way: (Click here to learn more about the PPG Way) We are One PPG: http://one.ppg.com/ PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.