Direct message the job poster from Boho Club MarbellaAssistant Front Office Manager at Boho Club Marbella - Les Roches Global Hospitality Education
We are hiring! ReceptionistJob Title:
ReceptionistReports to:
Front office ManagerResponsible for:
Developing an excellent service to guestsJob Requirements:
- Education in Finance/ Hospitality/ Tourism- Experience:
Minimum 1 year- Languages:
English:
Professional Level / Spanish:
Professional LevelOther languages are highly valued (French, German, Russian, Arabic)Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable businessDeliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordinglyMaintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always mannedManning the main switchboard for Boho Club and carrying out Concierge duties accordinglyln charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individuallnform AFOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off propertyKey tasks as follows:
Guest/Operation:
Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures ensuring the set standards and expectations are maintained on the highest personal levelAllocating all rooms daily, in liaison with housekeeping and sometimes also with maintenanceCoordinate VIP amenities in conjunction with housekeepingHandle room reservations including room upsell and packages, in conjunction with reservations departmentEnsure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completedBe fully updated on the Emergency proceduresBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetitionEnsure a safe working environment is achieved in line with laid out hotel procedures and policiesEnsure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulationsReview guest procedures and update accordinglyProvide information as requested by the Finance Department regarding all activities related to the reception departmentEnsure that all hotel procedures e.G. cash control, as laid out by Management ensuring that this happens within the receptionPeople & Development:
Assist in building innovative communication tools to generate awareness of and support of ValuesDevelop a culture of excellence within the teamAssist in training and develop the new team membersBe part of a creating and nurturing philosophy throughout the business to ensure a great team spiritBuild relationships with key guests and companies to increase business levels, building profiles of these guests' needs in order to provide outstanding serviceWork with the team to develop the offers adapting it to the individual guest and market conditionsBe responsible for co-ordinating the development of the hotel's guest profile records, especially for regular guest Give frequent updates to the Management team of guest profilesAssist with marketing and sales events/activities on an ad hoc basisProvide information and statistics relating to the up-selling activities realizedBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetitionOtherThis Job Description serves as a guide and may be changed in the light of changing business needsWe are offering:
- Long term contract- Full time. 8 hours working (without split shift). Two days off/ week- Upselling (according to sales level and achievement of objectives)- High emotional salary. Good working environment- Benefits from relationships with third parties- Training and professional development planSeniority level
Seniority level Not ApplicableEmployment type
Employment type Full-timeJob function
Job function AdministrativeIndustries HospitalityReferrals increase your chances of interviewing at Boho Club Marbella by 2xGet notified about new Front Desk Receptionist jobs in
Marbella, Andalusia, Spain .Receptionist (English and Spanish) Full-Time
RECEPCIONISTA - AUX CONTABLE/ADMINISTRATIVO
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