Role summary
We're midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today with 700 more to onboard. We're rolling out market by market and business line by business line.
We're hiring a Senior Business Analyst to turn business needs into clear testable requirements and keep sprints supplied with Definition-of-Ready work. You'll map processes, define data and non‐functional requirements, partner closely with Product Architecture Admins and Engineering, and lead UAT with stakeholders and the core team so we can deliver consistently as the rollout scales.
This role is Remote (Hybrid if desired) in either Barcelona or Warsaw.
What you'll do
Requirement collection / alignment
Own requirements from intake to DoR: produce user stories with acceptance criteria and non‐functional requirements (performance, security, scale).
Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
Partner with architects / engineering to align on solution design.
Support PM on requirements discovery with stakeholders.
Support reporting & analytics needs (fields definitions, dashboards) with RevOps / BI.
Governance
Define data models / taxonomies, prepare data mapping and support migration / cutover planning.
Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
Contribute to Business and Technical refinement meetings as well as prioritisation sessions.
Drive continuous improvement: templates, standards and ways of working across teams.
Additional Information
Including location preferences, remote flexibility.
What to Expect from Our Hiring Process
We like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role):
As part of our pre‐screening process we ask candidates to complete an SHL assessment to check numerical reasoning skills. This is a short online test that takes no longer than 20 minutes to complete.
1 Intro Chat – A first call with our Talent Acquisition Partner Ashleigh Watsonto to explore mutual fit around relevant skills, value alignment and motivation.
2 Hiring Manager Interview – A deeper dive into your experience and aspirations with Smita Mohapatra (Salesforce Product Manager). Take this chance to ask anything on your mind; it's just as much about making sure we're the right fit for you too.
3 Case Study – A practical assignment delivered to both Smita & Dawid – a chance to really showcase your skills and priorities. You will be given time to prepare and refine your presentation beforehand.
4 Team Interview – Further discussion and opportunity to ask any of those burning questions to Dawid Pietrolaj (Head of CRM & Payments) & others from both business and technical support teams.
Offer!
Why you'll Love It Here
Global Benefits
Healthcare insurance so you can focus on what matters.
Wellness that works for you from gym memberships to mental health support – we've got you covered.
Time off that counts whether it's a vacation, your birthday or just a day to recharge. We believe in balance.
ESOP (Employee Share Option Plan) after 6 months – we believe in sharing our success!
Local Perks
Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances or extended parental leave.
Career Growth
We're growing and so can you! You'll find lots of chances to learn, develop and explore new paths whether within your team or through cross‐functional projects.
A Truly Global Team
Work with talented people from all over the world in a diverse and inclusive environment.
Flexibility That Works for You
Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. If you prefer an office setting you're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.
Please note
At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.
What We Believe In
At Docplanner our values guide everything we do:
Focus on results – we're here to make an impact.
Think like an owner – take responsibility, drive outcomes.
Keep it simple, keep it lean, smart solutions over complexity.
Be respectful and radically honest – openness builds trust.
Learn and be curious – growth is part of the job.
Don't just take our word for it – check out our Glassdoor to hear what our people say!
We are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from all walks of life regardless of gender, disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.
Remote Work
Yes
Employment Type
Full-time
Key Skills
SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, Business requirements, JD Edwards, SDLC, Systems Analysis, Data Analysis Skills
Department / Functional Area
Product Analytics
Experience
years
Vacancy
1
Qualifications
Must-have
3 to 5 years as a Business Analyst in Salesforce environment.
Strong requirements engineering (stories/acceptance criteria), process mapping and stakeholder facilitation (experience with GTM teams ideal).
Solid data literacy (object/field design, mappings, basic SQL, Sheets).
Experience coordinating UAT and working across product engineering or operations teams.
Confidence with Jira / Confluence and diagramming tools (Miro / Figma).
Excellent written and spoken English.
Nice-to-have
Salesforce certifications (BA Admin, App Builder) or hands‐on exposure to Sales/CS processes.
Extensive experience with and deep knowledge of Jira.
Familiarity with QA practices, release processes or analytics tools.
Experience with integrations (e.g. CTI system, scheduling, email tools).
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