Helpdesk Support Specialist 80% remote (Portuguese & French)Helpdesk Support Specialist 80% remote (Portuguese & French)
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Where will you work?
Our client is Computacenter, a global IT services provider that supports major companies and public institutions with digital transformation and IT infrastructure solutions.
What will you do?
As a Multilingual Helpdesk Analyst, you will:
-Support users across Europe by phone, email, and ticketing tools
- Troubleshoot and resolve IT-related issues
- Escalate complex problems to specialized teams
- Log and document all interactions accurately
- Maintain high levels of customer satisfaction
- Collaborate with your team and other departments
Who are we looking for?
You are the perfect match if:
-You have an advanced level of Portuguese, French, and English
- You have a positive attitude and problem-solving skills
- You have interest in IT and willingness to learn
- You have excellent communication skills and a customer-focused mindset
- You have the ability to work well in a team and respect schedules
- You have logical thinking and the ability to stay calm under pressure
What do we offer?
-Remote work 80% of the time (4 days/month on-site)
- Full-time contract (39 hours/week) with rotating schedule Monday-Friday 07:00-19:00
- Ticket restaurant (€1100 per year)
- Private health insurance with Sanitas after 6 months
- Access to VIP District perks: gym discounts, restaurants, car wash, etc.
- Career development and leadership programs
To stay up to date on available vacancies, we invite you to visit our website: www.talentsearchpeople.com or join our WhatsApp channel through the following link: https://whatsapp.com/channel/0029Vb6EGUmBFLgZgUG3942b.
Seniority level
* Seniority levelMid-Senior level
Employment type
* Employment typeFull-time
Job function
* Job functionAnalyst
* IndustriesTelecommunications and Technology, Information and Media
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