Airport Customer Assistant – Summer Season 2026
As an Airport Customer Assistant you are the first point of contact for our clients at Girona airport during the summer period of March to November 2026. Your role is to provide a warm welcome, facilitate smooth transfers to the resort, and ensure a positive customer experience.
Main Responsibilities
* Welcome customers at the airport upon arrival.
* Coordinate and assist transport from the airport to the hotel.
* Organise and distribute welcome packs and any special assistance needs.
* Manage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents.
* Provide service/operational assistance during delays, including incident handling.
* Capture and log any complaints following the company complaint procedures.
* Communicate any last‑minute changes to customer holidays.
* Coordinate with the resort to communicate any updates, changes, or relevant information.
* Understand risk and safety procedures and escalate where appropriate.
* Report any changes or inconsistencies found to the main office.
Requirements
* Experience in a customer‑facing role for at least 6 months.
* Confident in decision‑making and excellent problem‑solving skills.
* Customer service oriented with good communication skills.
* Availability for rotating shifts.
* Knowledge of relevant holiday resorts is an advantage.
* Availability to start immediately.
* Advanced level of English is required; other languages are a plus.
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