Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. YOUR MISSION: The Training Manager is responsible for implementing and maintaining in the market (Spain and Portugal) the training strategy developed by Van Cleef & Arpels International & supported by the Europe Region, with the purpose of nurturing excellence throughout the network while being a permanent and consistent support of its business performance. This position is part of the Iberia Retail team as a direct report of the Retail Manager, and in coordination with Regional Training Manager. HOW WILL YOU MAKE AN IMPACT? Training strategy : Define a local training plan for Retail boutiques, in line with the regional Retail strategy. Plan and monitors the yearly budget accordingly. Ensure an efficient communication with all the key actors (Retail, Marketing, CRM, HR…). Trainer role : Oversee the training activities in the market, deliver high-impact, interactive and consistent trainings and coachings along the five main fields of actions (Maison & Culture, Business efficiency, Expertise, Self-awareness & Leadership) implemented through in-store and digital training. Execute in-class training sessions supporting training catalog & products launches. Encourage e-learning via “Bloom with VCA” and monitor completion rate. Define, develop and implement individual coaching plan for Sales Associates. Ensure training & coaching follow-ups in collaboration with Boutique Managers. Retail Business Partner role : Analyze Retail team’s performance & skills and identifies training needs (Training efficiency is measured with Business KPIs, Satisfaction Barometer and Guest Experience results evolution). Monitor & improve Customer Experience through training initiatives to reinforce behaviors and improve customer experience based on the Maison Selling Ceremony Provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as Marketing, Retail Operations, CRM, VM, Client Care, HR) Be the voice of the market in terms of needs and satisfaction regarding the trainings. Select and propose external consultants if relevant. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Spanish as mother tongue, Fluent in English (Portuguese would be a plus) At least 5 years in Retail, Training experience in the luxury industry. Coaching certification would be a plus. Good analytical skills and Results oriented Works autonomously with strong organizational skills Natural leader with a sense of empathy Excellent public speaker, with intercultural competencies Curiosity to improve his/ her own ability & knowledge Very good general education and sense for etiquette Readiness to travel within the local Market (up to 50% of working time)