Customer Support Technician – Controls.
We are looking for a Customer Support Technician – Controls to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.
Key Responsibilities:
* Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
* Take ownership of customer issues and manage them through to resolution.
* Investigate, diagnose, and resolve technical problems in automation and controls systems.
* Provide support in rotating shifts (morning/afternoon/evening) covering the time window from 6:00 to 22:00, plus active on-call duty for emergencies (response within 30 minutes).
* Escalate issues according to established procedures when required.
* Generate and maintain technical documentation.
* Perform modifications and updates to existing installations.
* Travel to customer sites when necessary (up to 30%).
Requirements – Education & Soft Skills:
* Languages: Spanish (high level) and English (intermediate). Additional French or German is an advantage.
* Excellent communication skills and customer orientation.
* Team player, proactive, self-sufficient, and persistent.
* Commercial awareness and ability to understand customer needs.
* Commitment to continuous learning and willingness to train others.
* Bachelor’s degree in Electrical Engineering, Industrial Electronics, Automation Control Engineering, or equivalent.
* Valid driving license.
Technical Skills:
* Solid knowledge and hands-on experience with SIEMENS Simatic Step 7 and TIA Portal.
* Experience with visualization systems (WinCC, WinCC Flexible, Zenon).
* Knowledge of servo and frequency inverters (Lenze, SEW).
* Familiarity with scanners (SICK, Leuze).
* Experience with vision systems (Keyence, Datalogic).
* Knowledge of fieldbus systems (Profinet, Profibus, ASi, Profisafe).
* Ability to read electrical drawings.
* Strong electrical knowledge.
* Proficiency in MS Office tools (Word, Excel, OneNote, etc.).
Preferred Experience:
* PLC/Controls helpdesk support.
* Commissioning activities at customer sites.
* Experience in automated warehouse systems.
Additional Information:
* Work is primarily remote, but occasional travel to customer sites is required.
* Shifts are 8 hours long, covering 6:00 to 22:00, with central shifts rotating depending on team availability.
* On-call duty applies during nights, weekends, and public holidays, with additional compensation for availability and backup support in case of extended incidents.
What do we offer you?
At K-LAGAN, we want you to fully enjoy the experience of being part of our team, which is why we offer:
* Team-building activities.
* Ongoing support and follow-up.
* Career & Training Department offering a wide range of courses.
* Special events: Summer Dinner, Christmas Dinner, and Solidarity Day.
* Birthday off: Enjoy your day how, where, and with whom you like!
* Discounts on childcare, gym memberships, and more...
Think this could be the right opportunity for you?
Apply now!