Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a Spanish Speaking Customer Support Representative for Online Content Moderation This role comes with a fully paid relocation package, allowing you to live and work in the vibrant atmosphere of Greece.
In this position, you will provide exceptional support to Spanish-speaking users, addressing their inquiries and concerns related to online content. You will play a key role in ensuring a safe and positive environment for users by assisting in the moderation process. If you are passionate about content moderation and have a strong commitment to customer service, we invite you to join our team and help us maintain the quality of our online platform.
Responsibilities
* Provide outstanding customer support to Spanish-speaking users through various communication channels, including email, chat, and phone.
* Assist users with inquiries related to content moderation and online safety.
* Work alongside the moderation team to monitor and review user-generated content.
* Document user interactions and feedback accurately in the CRM system.
* Participate in training and development sessions to enhance product knowledge and moderation skills.
* Collaborate with team members to continuously improve the user experience and content safety.
* Offer constructive feedback to enhance moderation processes and customer support strategies.
Requirements
* Fluency in Spanish and English, both written and spoken.
* Strong communication skills and a customer-oriented mindset.
* Ability to work effectively in a remote setting with limited supervision.
* Detail-oriented with problem-solving abilities.
* No previous experience required; willingness to learn and adapt is crucial.
* Team player with a positive and proactive attitude.
* Willingness to relocate to Greece and embrace a new cultural experience.
Benefits
* Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
* Professional growth & development opportunities.
* Competitive performance bonuses.
* Competitive monthly salary + 2 extra salaries per year.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Referral Program: Bring your friends and receive great bonuses
* Free Greek language courses.
* Work for a Great Place to Work-Certified Company.