47393# Salesforce Support - Barcelona (m/f/d)Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group. At Schwarz General Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber. As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. Elevate your career with us, where development and progress are at the heart of everything we do.Salesforce Support - BarcelonaEmployment Area: Location: Employment Type:#### **Your tasks*** Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning* Give support to users in functional questions about the respective applications.* Answers questions about processes and the status of the systems* Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems* Identifies possible system improvements and drives them within the SDO team (e.G. by means of operational problem management)* Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO* Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)* Identify system problems (recurring incidents) and work proactively to solve them.* Operational knowledge management (Provide training to end users, collaborators or BC's when required)* Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.* Test Activities (Develops test plans together with BC and Business)* Quality assurance measures (CSI)* Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.#### **Your profile*** Desired University degree in Information Technology or similar* You have already professional experience in Support tasks or IT projects* Ideally you have experience handling Support Ticketing Systems* Fluent English* It motivates you when you familiarize yourself with new topics* You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization* You enjoy working in an international team* You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness* Knowledge in ITIL is a plus.#### **We look forward to receiving your application.**Rosario Cazorla Mendez Referenz-Nr. 47393We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.
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