Overview
Objective: To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Responsibilities
* Account Growth & Client Success
* Drive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling
* Executive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor
* Account Strategy: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning
* Project Delivery Excellence
* End-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index
* Cross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization
* Risk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking
* Strategic Business Impact
* Value Demonstration: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion
* Market Intelligence: Gather competitive insights and industry trends to inform product development and business strategy
* Process Innovation: Contribute to delivery methodology improvements and build reusable assets for future projects
Capabilities
* Leadership - Ability to lead cross-functional teams and drive results
* Communication - Exceptional verbal and written communication skills
* Risk Management - Proactive identification and mitigation of project risks
* Fast Decision Making - Rapid response to changing client needs and market conditions
* Ownership - Complete accountability for account outcomes and client success
* Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
* Innovative Thinking - Continuously identify AI transformation opportunities
* AI/ML Awareness - Strong understanding of AI technologies and business applications
* Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
* Advanced English - Fluent communication with global clients and stakeholders
* Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements
Experience
* Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
* Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
* AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
* Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges
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