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Job Requisition ID #
25WD90294
Position Overview
As a Principal Instructional Content Design Manager within the Content Strategy & Experience team at Autodesk, you will lead the creation of rich, multi-format content that helps customers understand, adopt, and succeed with our solutions. This strategic hands-on role blends instructional design, UX thinking, and information architecture to support both scalable documentation and intuitive support experiences.
You will shape the content design strategy for Customer Technical Success (CTS), delivering clear, accessible guidance through user guides, structured collections, videos, interactive help, and web-based experiences. You'll also set standards, enable content contributors through scalable frameworks, mentor peers, and help elevate the craft of content design across CTS.
Responsibilities
Define and lead the content design strategy for CTS, ensuring customers receive clear, actionable guidance across multiple touchpoints
Design and deliver high-impact content in rich formats-user guides, structured collections, video tutorials, interactive help, and web-based experiences
Create scalable frameworks, templates, and guidelines to support content contributors across CTS in producing consistent, high-quality content
Apply principles of instructional design, UX, and information architecture to improve clarity, usability, and discoverability of support content
Use customer insights, behavioral data, and performance metrics to continuously measure and improve the content experience
Collaborate with stakeholders across content, support, UX, and technology teams to align content experiences with customer journeys and product workflows
Stay up to date on trends in content design, instructional methods, UX, and emerging technologies; apply relevant insights to evolve content practices, drive innovation, and support continuous improvement across the team
Minimum Qualifications
7+ years of experience in content design, instructional design, UX writing, or technical content development, with a strong portfolio of multi-format content (e.g., step-by-step guides, videos, structured collections, content-driven web pages)
Deep expertise in content architecture, taxonomy, metadata, and scalable content models that support modularity, reuse, and consistency
Demonstrated ability to design content strategies and frameworks that support self-service, adoption, and discoverability across diverse customer audiences
Hands-on experience with tools such as Figma, Adobe Creative Suite, content management systems (CMS), and authoring or video production tools
Strong grasp of accessibility, usability, and instructional best practices for customer-facing content
Experience designing content for SaaS products, technical platforms, or customer success environments
Familiarity with AI/LLM technologies and their impact on content discoverability, structure, and optimization
Working knowledge of structured content systems (e.g., CCMS, component-based authoring) and SEO principles for both human and machine-readable content
Proven ability to lead content initiatives from concept to execution while collaborating effectively with cross-functional partners in UX, product, support, and enablement
Excellent communication, stakeholder engagement, and project management skills, with a track record of working independently and managing complex content programs
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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