Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage -
Your benefits with us include :
* Flexible working hours and mobile office option
* 30 days of vacation and the option of 5 additional days of "flexi vacation"
* Gaming zone, massage chair and creative area
* Additional financial benefits for travel costs and childcare, among other things
* Up-to-date smartphone (Android / iOS) for professional & private use
What you can expect from us :
* As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
* Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
* Coordination of cooperation between development, our customers and other departments
* In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
* You act as an escalation level for complex issues and for deciding on further courses of action
* You are responsible for personnel, including the goal-oriented management and development of employees
What you bring with you :
* You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
* You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
* You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
* You also have a strong desire to create and constantly improve
* You are willing to travel domestically and abroad
* You have a very good command of German and English, other languages are an advantage
Note on your application :
As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.
We look forward to receiving your application!
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