Junior Business Analyst (SLM / ITSM / IT Service Desk) - German Speaking. Permanent (in-house) Job. Our end-client is a well known retail company based in Barcelona, Spain. This is a Business Analyst role in which you will become a Process Expert for Service Level Management (SLM / ITSM) / Global IT Service & IT Support for all the current IT systems being used and for all future IT systems rolled out.
As an SLM Junior Process Expert, you will support the operational implementation of Service Level Management topics within the ITSM context.
You will analyse all the business processes within the company and the various IT systems they use to establish the importance of each technology. You will then find out how critical these systems are and how long it would take to fix. You will then negotiate between the business users and IT Technical Support Department to establish the SLA (Service Level Agreements) for each type of technology to ensure that the most urgent business critical issues are assigned the highest priority level and can be resolved by the IT support team within an acceptable timeframe.
You support colleagues in project management as well as in the daily business.
You support our team with tasks in various interface areas such as IT Incident Management or IT Escalation Management.
You have a degree in business informatics or similar courses of study and would like to apply the knowledge you have already gained in practice
You have at least 1 year of IT Business Analysis experience
You enjoy exploring new complex relationships and gaining experience in challenging projects
It sounds exciting to you to consider different points of view and requirements and to think in terms of processes
You are very confident in using MS Office and Google Workspace
Experience in ITSM (IT Service Management) is nice to have
Experience working in a Service Desk / Help Desk environment is nice to have
Experience with ServiceNow (SNOW) is nice to have.
Knowledge of ITIL is nice to have.
Must have strong German language skills, minimum B2 level
Must be fluent in English
30 days holiday per year,
~ Health insurance
~ The company has a hybrid working model:
~You will have the freedom to choose which days you want to work in the office and which days to work remotely. There will be some days when a team meeting/workshop is scheduled and you must attend the office on the specified day.
~ You can live anywhere in Spain as long as you are willing to commute to the Barcelona office 40% per month (ideally 1 -2 days per week in the office).
Work Visa Sponsorship:
~ Sponsorship for a Spanish work permit is NOT possible. Business Analyst, Business Analysis, ITSM, IT Service Management, SLM, Service Level Management, SLA, Service Level Agreements, IT Help Desk, IT Service Desk, IT Technical Support, ServiceNow, SNOW, BMC Helix ITSM, Remedy, Ivanti Neurons for ITSM, Cherwell Service Management, TOPdesk, ManageEngine ServiceDesk Plus, HaloITSM, InvGate Service Management, Proactivanet, EV Service Manager.