Role:
Service Cloud Developer
Start Date:
ASAP
End Date:
12Months+ Extension possible
Capacity:
5 days a week
Location:
100% Remote
Language:
English
Job Description:
Tasks:
- Designing and implementing solutions using Salesforce Service Cloud Voice integrated with Amazon Connect .- Responsible for setting up and optimizing call routing, contact flows, and IVR systems within Amazon Connect.- Develop custom components, Lightning Web Components (LWC), and Apex classes to extend Service Cloud Voice capabilities.- Customizing omnichannel settings to integrate digital channels (voice, WhatsApp, virtual agents, bots, etc.) will also be a key part of the role.
- Monitor and troubleshoot any issues related to call routing, screen pops, and telephony integration.
Required Skills:
Knowledge of Digital Engagement for expanding beyond voice channels is also important.
Technically, we're looking for someone with:
- Proficiency in AWS services like Connect Contact Flows and AWS Lambda .- Extensive knowledge of Service Cloud functionalities, including Omnichannel, CTI integrations, and case management.- Familiarity with the Salesforce Voice Call object model and real-time transcription features.
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