Job Title: Datacenter Network Technician L2
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Job Responsibilities
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- OTDR, LSPM, BER, OSA (Optical Spectrum Analysis) & other fiber testing/cleaning tools (testing, configuration, reporting), provisioning, install cables or optics for new circuits. physical cabling, cable management, northbound cabling, (Fiber/Copper/Power). • Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support. • Labelling, patching, and asset tagging activities, perform installation as needed either through physical or network medium. • Follow specific task instructions and provision necessary reporting as necessary and support either through phone, remote tools, or in person at onsite. • Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support. • Updating and recording of activities in relevant IT Ticket management system, coordinating and agreeing attendance time and date with key stakeholders. Break Fix/Technical Task List : • Testing of fiber, high loss/break fiber Identification by OTDR/LSPM/VFL. Cleaning fibers, replace the faulty optical cable. Installing loop backs, Optical Spectrum Analysis, BER testing/MPO fiber testing etc. • Inserting/removing media, replacing defective components, assist with fault diagnosis and investigation with RMA Processing. • Configuring remote access, basic storage array configuration, replacing faulty cables. • Rebooting routers, servers, storage devices or other equipment, tape management and Maintenance • Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables • Power cycling, running diagnostics commands, conducting whole unit replacement. Deployment/In scope Configuration activities: • Servers (virtual & physical), storage & backup devices, server/routers appliances. • Hyper converged infrastructure, tape storage units. • Power distribution units up to 3KVA, UPS, earthing system, HVAC, • Network switches, SAN fabric switches, KVM Units, WAN optimization devices. • Firewalls, access points, routers, physical cabling, cable management with remote assistance to team. • Site Survey, Site Inspection and Site audit services with site maintenance & vendor meet services. Travel/Different Site coverage • The selected candidate ,Ideally would be based out of one super POP location, which'll be called as base location but can be changed in future based on the business requirements. • There would be multiple sites to be supported • Depending on the client's requirement, the selected candidate should be willing to travel and support • The selected candidate should be willing to support 24x7, on business demand. Preferred Skillsets: Technical Experience: • Proficient in CLI/Linus based interfaces. Able to apply basic configs to Servers and assist in troubleshooting and testing • Fiber/Data/Copper cable installation, maintaining & Testing of both wired, wireless and Fiber networks include working with MPO fibers. • Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HS&E; support. • Knowledge of router/server/client operations in a domain environment including active directory. • Understanding of current and legacy hardware Infrastructure platforms. • Good understanding of IT principles such as networks, hardware. • hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, rack, and stack of the equipment/cable. • Hands-on experience in IMAC and break-fix activities related to infrastructure environment. • Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations. • Knowledge of TCP/I P standards and networking. Experience with Tape management activities. • Best practices control and monitoring of server infrastructure, familiarity with backup and recovery software and methodologies. Preferred Skill Set: Project Management Experience : • Task queue management, governance (SLA/KPI management, problem Escalation/RCA/CAR), external vendor management. • Customer facing skills, able to communicate clearly and effectively both with client and the customer. • Logical and analytical approach to work, accurate documentations. • Independent working and manage team, as well as collaboration with team members. • Intense focus on quality work, productive, proactive and efficient. Work Experience: • Years - 5-8 years of Data center infrastructure, enterprise IT infrastructure or equivalent. • Years - 3+ Years of experience in Server provisioning, troubleshooting and testing. Must be proficient in Linux/CLI interfaces. (HP, Dell, IBM) • Years - 3+ Years of experience in fiber cabling, and testing of Optical fiber cable by OTDR, LSPM, and other fiber test tool, BER test, O