**Location**
- Málaga, Spain**Language**
- French***
**Description**:
**Why join us**
Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a **French** Speaking -** **Customer Success Manager **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
- Your benefits at Webhelp:
- Full-time contract: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Work a few days from home but also from our sunny office in Málaga
- Restaurant card
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
**What you’ll experience at Webhelp**
As a **Customer Success Manager** in our team, you will:
- Accelerate cloud consumption and identify additional cloud cross-sell / upsell opportunities for nominated Corporate customers.
- Reacting to digital signals generated via TSI marketing
- Trigger outreach to drive cloud consumption, customer retention, and expansion
- Present the client’s Cloud value proposition and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions
- Provide technical product overview and insights pertinent to customer need and usage scenarios
- Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate aspects of the technical and business solution to customers over Teams
- Execute quick technical feasibility assessments and proposal developments for the customers identified solutions
- Work in partnership with the client´s partner ecosystem to further validate, develop and close on generated opportunities
**We’ll be a great match if you**:
- Are native or proficient in French with advanced English level
- Possess 3+ years sales experience
- Have experience in qualifying and building pipeline at scale, managing aggressive sales cycles, and sales negotiation (preferred)
- Are familiar with modern sales techniques, including experience from retail sales, corporate internships, or entrepreneurial programs
- Have experience working with or selling Azure, Microsoft 365, Dynamics 365 or similar
- Understand cloud deployment and adoption planning
- Can explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
- Are success-driven, work well in a diverse team and enjoy a dynamic and changing environment
- Possess Microsoft Fundamentals (MS 900) or Azure Fundamentals (AZ 900) certification, AZ 104 certification is preferred
- Share our values of commitment, unity, integrity, recognition, and WOW
**Don’t meet every single requirement?**
**Who we are**
Webhelp is a people-first company and a general leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
**If this sounds like you, join us at Webhelp!**
**Webhelp is an equal-opportunity employer**
RRQ23-003153-1-FRANCE