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GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53,000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference: 2024-13365
Line Of Business: ROAD TRANSPORT
Type of assignment: Full-time Regular
Function: Operational activities - Customer Service
Job title: CUSTOMER ACCOUNT MANAGER - NAVARRA M / F
GEODIS' vision is to be the growth partner for its clients. As a logistics company, we achieve this through proven expertise across our five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express, and Road Transport. Our emphasis on excellence in these areas has made us a worldwide supply chain leader, committed to helping clients overcome their logistical constraints.
At Geodis Road Transport, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Our Customer Account Managers assist with the development and growth of the initial customer network for the Geodis marketplace. You are part of a team that partners with external clients and the internal sales team to facilitate and execute daily operations, while anticipating challenges and presenting solutions to delight our Enterprise customers and support Geodis RT's business objectives. Account Managers are committed to continuous improvement. We are seeking candidates who are excited to help create a product with lasting value, have a desire to improve their operations acuity, and are passionate about changing the Logistics Industry abroad.
What You'll Do:
* Develop process and system improvements to continually raise the bar of execution
* Direct, manage and execute daily operations in support of our International customer base
* Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance
* Work with customers to continually seek new solutions for their logistics challenges
* Manage any issues that come up in the normal operation of freight movement
* Be able to speak to core operational and growth metrics with the management team
* Serve as a partner to our sales team anticipating challenges and presenting solutions to support Geodis RT's objectives
What You'll Need:
* An undergraduate degree or 2+ years of equivalent experience in a professional experience focused on process and operational improvement
* Demonstrated ability to solve complex problems under pressure
* Innovative mindset focused on doing things better, faster, more efficiently
* Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
* Passion for the service needs of our customers and transportation partners
* Analytical and critical thinking ability
* Strong communication and organizational skills
* The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
* Bachelor's Degree or equivalent experience
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