We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.
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¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.
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At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
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Are you ready to lead the digital transformation to create a more sustainable world?
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If you are up to challenge your creativity and make an impact, we are excited to welcome you!
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Location
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Lisbon
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As a
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Advanced Technical Support Engineer for Digital Plant, you are a key contributor to customer success and sustainable growth, acting as a trusted technical partner for Schneider Electric customers.
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Your mission is to deliver outstanding customer experiences by providing advanced technical expertise on EcoStruxure™ and Digital Plant solutions, ensuring fast issue resolution, strong ownership, and proactive value creation throughout the customer lifecycle.
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You play a critical role in enabling customers to fully adopt, operate, and scale digital and automation technologies, supporting Schneider Electric’s ambition to advance energy efficiency, automation, and digitalization.
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Key Responsibilities
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Customer & Technical Support Excellence
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Provide advanced post‑sales and selective pre‑sales technical support for Digital Plant solutions through multiple channels (case management tools, phone, email, remote sessions).
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Take end‑to‑end ownership of customer cases, from initial analysis to root cause resolution and customer confirmation.
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Perform remote diagnostics, configuration analysis, and troubleshooting of complex automation, communication, and digital architectures.
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Support customers during commissioning, upgrades, migrations, and complex configurations, ensuring operational continuity and best practices.
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Collaborate closely with Level 3 support, R&D;, Field Services, Offer & Product teams to ensure aligned and effective resolutions.
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Customer Success & Value Creation
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Act as a technical advisor, guiding customers on optimal usage, design choices, and scalability of Digital Plant architectures.
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Identify risks in customer deployments and proactively recommend corrective or improvement actions.
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Contribute to increased solution adoption, reliability, performance, and customer loyalty.
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Knowledge & Continuous Improvement
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Create, maintain, and improve knowledge base articles, FAQs, technical notes, and best‑practice documentation.
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Promote self‑service and knowledge reuse for both customers and internal teams.
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Share expertise by coaching peers, delivering technical trainings, and supporting onboarding of new engineers.
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Actively contribute to process improvement, automation, and digital transformation initiatives within Customer Support.
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Innovation & Learning
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Stay continuously updated on Digital Plant technologies, open automation, industrial networking, and cybersecurity‑aware architectures.
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Participate in pilots, new offers onboarding, and beta programs when required.
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Required Skills & Experience
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Education & Experience
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Bachelor’s or Master’s degree in Engineering (Automation, Industrial, Electrical, Systems, IT or similar).
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3–5 years of experience in technical support, system engineering, commissioning, or customer‑facing technical roles.
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Proven experience working with industrial automation and digital solutions in a customer environment.
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Technical Skills
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Automation & Digital Plant
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Advanced knowledge of PLC/PAC architectures, high‑end control platforms.
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HMI and SCADA systems – AVEVA System Platform, AVEVA Plant SCADA.
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Industrial Communication & Networking
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Industrial Ethernet architecture.
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Protocols such as Modbus TCP/RTU, IEC 61850, IEC 104, EtherNet/IP (desirable).
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Gateways, switches, routers, and basic cybersecurity principles.
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IT & Systems
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Operating systems management.
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Log analysis and system diagnostics.
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Basic database knowledge (SQL) is a plus.
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Languages
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Spanish: minimum B2 level required.
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English: Fluent (C1 level required).
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Portuguese: minimum B2 level required.
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Human Skills
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Strong customer orientation and ownership mindset.
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Excellent problem‑solving and analytical skills.
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Clear and structured communication, both written and verbal.
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Ability to manage priorities in complex and time‑sensitive situations.
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Curiosity, lea