Take your career to the next level with Amaris Consulting as a Support T3 Associate !
Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED?
Solid experience in Tier 3 / Technical Support, ideally in cloud-based or SaaS environments
Advanced SQL (Oracle) expertise
Hands-on knowledge of Splunk, Jira, Confluence, Siebel, and Kanban methodology
Strong understanding of support queue handling, SLAs, case prioritization and escalation
Experience in building dashboards, extracting KPI reports, and data analysis
Exceptional analytical skills and attention to detail
Excellent communication abilities in user-facing contexts
Fluent in English (other languages are a plus)
Comfortable working in an international, multinational team
#128073; WHAT WILL YOU DO? #128072;
Handle escalated support cases and ensure resolution within defined SLA timeframes
Collaborate with scrum teams and other support levels to troubleshoot complex issues
Analyze and debug cloud-based solutions related to payroll, HR, tax, and benefits
Create and maintain reports, dashboards, and support performance metrics (KPIs)
Participate in daily support meetings to triage, communicate critical issues, and plan actions
Work across products and tools in a dynamic and fast-paced environment
Continuously learn new systems and improve support processes
Maintain a positive attitude, foster team collaboration, and deliver high-quality service
#128640; WHY US? #128640;
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly with a tailored career path and salary evaluation — 70% of our senior leaders started at entry level
Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops
Take charge of your training with an annual personal budget and company-paid certifications
Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance
Benefit from our WeCare program, supporting employees in critical situations
Unleash your full potential, both professionally and personally
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. xohynlm
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.