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Giesecke+Devrient (G+D) is a global company dedicated to securing the digital world. From secure payments and ID solutions to cutting-edge connectivity and data protection, our technology is essential to everyday life in an increasingly digitalized world.
Are you passionate about IT operations, troubleshooting complex systems, and delivering top-notch support in a global environment?
At G+D, we're looking for a Level 1 Operations Engineer to join our Network Operations Center (NOC) in El Prat de Llobregat and help ensure the stability, availability, and performance of critical services for customers around the world.
As a global leader in security technologies, we provide innovative solutions that protect payments, identities, connectivity, and data. Millions of people rely on G+D every day, and our NOC team plays a key role in keeping everything running smoothly.
What will you do?
* Act as the first point of contact (Service Desk) for technical support to global customers.
* Monitor systems and infrastructure using dashboards and supervision tools to detect incidents in real time.
* Create, resolve, and escalate tickets (incidents/requests/problems) via ServiceNow, in accordance with SLAs.
* Maintain proactive and clear communication with clients throughout the incident lifecycle.
* Support user and access management, and coordinate scheduled maintenance windows.
* Assist with technical tasks such as data import and system checks in Linux environments.
* Work closely with other technical teams to ensure fast issue resolution and continuous improvement.
What we are looking for?
* Customer-focused mindset with strong verbal and written communication skills.
* Fluent English and French (spoken and written) – will be assessed during the interview.
* Previous experience in Help Desk or Service Desk environments.
* Familiar with monitoring tools and ticketing systems like ServiceNow.
* Basic understanding of Linux systems and command-line operations.
* Problem-solving attitude, attention to detail, and eagerness to learn in a fast-paced environment.
* Willingness to work in rotating shifts (24/7 coverage).
What’s great about working with us?
Culture and Diversity: A people-oriented workplace with an international team, strong team spirit, and inclusive values. Equal Opportunity Employer and LGBT+ friendly.
Global Reach: Be part of a multicultural environment, supporting critical infrastructures for clients across the globe.
Tech-Driven Projects: Involvement in service operations that support digital banking, telco, and IoT security services.
Learning and Growth: Gain exposure to ITIL practices, global tools, and continuous on-the-job training.
Comprehensive Benefits: Permanent contract, in-house parking, and flexible compensation (private medical insurance, transport vouchers, childcare support, training…).
Facilities: On-site canteen with subsidized breakfast and lunch menus, including fresh, healthy options.
Strategic Location: Our site in El Prat de Llobregat is easily accessible by car or public transport (Bus 88, 110 and PR4 from El Prat; Metro L10 - Riu Vell from Barcelona).
Explore what makes G+D unique - Check out this video:
Giesecke+Devrient – We make the lives of billions of people more secure
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Information Technology
* Industries
IT Services and IT Consulting, Computer and Network Security, and Loan Brokers
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