About Alinia
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Alinia is building the compliance and alignment layer for enterprise AI. Our Guardrails Platform enables
runtime auditing and regulatory compliance
of AI systems and agents — ensuring safe, explainable, and compliant AI deployment across highly regulated industries such as
banking, insurance, and financial services .
We’re backed by leading venture funds in the enterprise and financial space, and our flagship enterprise customer,
Santander Group, is helping shape the next generation of AI governance and oversight infrastructure.
Your Role
As
AI Customer Success Director, you will play a critical role in ensuring the
successful adoption, expansion, and long-term value realization
of Alinia’s platform within our strategic enterprise accounts. You’ll work at the intersection of compliance, AI innovation, and enterprise transformation — helping some of World’s largest financial institutions deploy trustworthy AI at scale.
This is a
high-impact, externally facing role
for someone who thrives on complexity, knows how to navigate multi‑stakeholder corporate environments, and can translate business needs into actionable technical and regulatory solutions.
Key Responsibilities
Strategic Account Leadership:
Drive post‑sales success and growth within key enterprise clients (starting with Santander Group), driving adoption, satisfaction, and multi‑year renewals and expansions.
Expansion ARR & Account Growth:
Act as a trusted advisor and internal champion within client organizations — helping navigate complex corporate structures (e.g., different business units and compliance teams) to unlock new opportunities for deployment.
Guardian of Success:
Work with Sales and prospects directly to build a “joint vision of success” that maps out what Success looks like post‑sale, before we sign a contract. Work with the customer and Alinia’s internal teams to make sure we achieve this vision and continue mapping out further success and growth.
Rollout & Implementation Management:
Lead cross‑functional rollout plans for AI compliance infrastructure, coordinating with Alinia’s technical and product teams to ensure seamless integrations and measurable ROI.
Executive Engagement:
Build and maintain C‑level relationships with clients in
data, AI, compliance, risk, and technology functions. Represent Alinia in strategic steering committees and AI governance boards.
Value Realization & Reporting:
Quantify and communicate the business and compliance impact of Alinia’s Guardrails — developing success frameworks, dashboards, and executive summaries for enterprise leadership.
Customer Advocacy:
Capture client feedback and partner with product, engineering, and research teams to influence roadmap priorities aligned with enterprise needs.
Regional Expansion:
Contribute to growing Alinia’s footprint across other major European financial institutions (e.g., CaixaBank, BBVA, etc.) and public sector entities.
What We’re Looking For
10+ years of experience
in enterprise consulting, customer success, or transformation programs in
AI, data, or digital compliance
domains.
Proven track record leading
large‑scale technology rollouts
or
digital transformation programs
within
Tier‑1 financial institutions
(Santander, Allianz, etc.).
Background in
management consulting
or
enterprise AI program management
is highly desirable.
Deep understanding of
AI governance, data privacy, and regulatory frameworks
(EU AI Act, DORA, GDPR, etc.).
Strong relationship‑building skills and credibility with
C‑suite and senior stakeholders .
Ability to bridge
technical, business, and compliance
conversations fluently — ideally bilingual in
English and Spanish
(Catalan or other EU languages a plus).
Entrepreneurial mindset with experience in
fast‑paced, early‑stage environments
and a passion for building long‑term client partnerships.
Why Join Alinia
Shape the future of
responsible AI adoption
in Europe’s most regulated industries.
Work with
world‑class AI and compliance talent
from companies like IBM, Twitter, Hugging Face, and Sony AI.
Join a mission‑driven, globally distributed team backed by top investors in AI and enterprise technology.
Competitive compensation, stock options, and growth opportunities in a rapidly scaling company. xpzdshu
To apply,
submit your resume, and a brief cover letter explaining why you are the perfect fit for this role.
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