En Primer Impacto creamos estrategias de outsourcing personalizadas para cubrir las necesidades de nuestros clientesy dar soluciones a su fuerza de ventas, construyendo un proyecto a medida.
Tenemos un equipo de profesionales propio para el desarrollo e integración tecnológica que facilita el análisis de datos, facilitando la gestión del día a díay optimizando la ejecución del proyecto.
Location : Madrid or Barcelona (Spain)
Frequent travel across Spain & Portugal
Full-time | Permanent Contract
At Globe Groupe, we empower talent through knowledge, passion, and excellence.
Our mission is to develop high-performing teams that deliver exceptional customer experiences in airports and retail environments.
We partner with world-leading brands in luxury, beauty, spirits, tobacco, and gourmet products, etc, bringing their stories to life through people.
If you’re driven by people development, coaching, and performance growth, and thrive in dynamic, international environments — this is your opportunity to shine.
Your Mission
As a Trainer Manager, you will be responsible for designing and delivering impactful training programs for sales teams and brand ambassadors across Spain and Portugal.
You will also play a key role in developing and empowering Supervisors and Team Leaders, providing them with the tools and confidence to deliver high-quality training and coaching within their own teams.
What You’ll Do
* Design and deliver engaging in-person and virtual training sessions for Brand Ambassadors, Supervisors, or Team Leaders.
* Develop programs to strengthen leadership and coaching capabilities.
* Partner with brand and commercial teams to tailor content to each product category and retail environment.
* Create innovative and interactive training materials (presentations, videos, e-learning modules, etc).
* Monitor and evaluate training impact using KPIs, performance metrics, and feedback.
* Promote a culture of continuous learning, empowerment, and excellence across all levels of the organization.
What We’re Looking For
* Valid driving license and flexibility to travel across Spain and Portugal.
* Fluent in English (C1 level or higher);
other languages are a plus.
* Minimum 3 years of experience as a Trainer Manager, Coach Manager, or Learning Specialist, ideally within retail, travel retail, or FMCG environments.
* Proven ability to coach, motivate, and develop others.
* Experience designing and delivering training for sales and customer experience excellence.
Nice to Have
* Familiarity with digital learning tools (PowerPoint, Canva, Vyond, Articulate, etc).
* Experience in airport or travel retail environments.
* Strong communication, facilitation, and storytelling skills.
What We Offer
* A dynamic, international environment where initiative and creativity are valued.
* The opportunity to work with prestigious global brands and shape the development of sales excellence in Iberia.
* Continuous learning and professional growth opportunities.
* A hybrid work model with regular travel to exciting destinations.
* A team that believes in growth, innovation, and excellence.
Ready to Inspire Others?
If you’re passionate about developing people and driving performance through learning, we’d love to hear from you.
Join us and help shape the next generation of retail excellence.
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