Regulatory case executive (french)

Regulatory Case Executive – Communications Team (VIP Customer Communications)

Barcelona, Spain

eDreams ODIGEO

• Manage legal customer complaints such as consumer organization files or regulatory consumer cases.
• Collaborate with Legal in coordinating inquiries related to customer complaints to ensure excellent service.
• Support other VIP tasks such as VIP and sensitive customer complaints from social care channels and customer complaints addressed directly to CSM members.
• Measure, analyze and report on the results of initiatives.

• Background in Tourism required in daily work.
• Experience with CRM tools; ability to work with G Suite.
• Excellent writing and communication skills with legal vocabulary; native-level French grammar proficiency.
• Proficient in English (must).
• Advanced experience in quality monitoring tools and techniques for online and offline transactions, and implementing scalable solutions.
• Passionate about the travel industry; acute sense of judgment, tact, diplomacy, crisis communication.
• Analytical capacity, problem‑solving mindset, organized.
• Customer‑oriented, able to work under pressure and prioritize.
• Negotiation skills from a win‑win perspective.
• Experience in legal case management, tourism‑related GDPR and consumer regulations.
• Other languages an advantage: French, German, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, Galician.
• Experience in PR media relations, VIP management, or Social Media management – a plus.
• Experience in handling VIP accounts and sensitive customer complaints.
• Knowledge of GDS Amadeus and/or Galileo – a plus.
• Proven success in both traditional and interactive claims channels.

• Compensation package including competitive salary and benefits.
• Prime Plus membership.
• Flexible benefits and performance‑based bonuses.
• Birthday day off, discounts, partnerships, relocation support.
• Equipment choice and option to keep it for free after 3 years.
• Continuous learning: free Coursera access, soft skills workshops, tech training, leadership development.
• Onboarding program.
• Personalised career paths and eVOLVE program.
• Internal mobility opportunities.
• Hybrid home‑office model focused on outcome, not time in seat.
• Free fruit, coffee, tea at offices. No dress code.
• After‑work events, padel tournaments, parties, communities.
• Agile mindset environment with recognition at core.
• Freedom and flexibility, employee care, transparency.