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We are seeking a dedicated and forward-thinking AI Administrator to join our End User Compute team and lead the operational management of Microsoft 365 Copilot, AI agents, and related AI services. This role will be instrumental in driving adoption, governance, and optimization of AI-powered productivity tools across the enterprise, while partnering closely with our existing M365/Email Administrator to ensure robust support and continuity.
Primary Duties & Responsibilities
* Configure, manage, and optimize Microsoft 365 Copilot features across Teams, Outlook, Word, Excel, and other services.
* Administer and govern Copilot Agents via Agent 365, including agent registry management, lifecycle actions, and security controls.
* Monitor AI system performance, usage metrics, and user feedback to drive continuous improvement.
* Collaborate with InfoSec and Compliance teams to enforce AI-related data protection, access control, and responsible AI policies.
* Support end-user enablement through documentation, technical guidance, and coordination with training teams.
* Provide backup coverage for core M365 and Exchange admin functions during absences or peak periods.
* Stay current with Microsoft's evolving AI admin capabilities, including Copilot Control System, Entra AI Admin role, and Graph API integrations.
* Act as a subject matter expert and internal champion for AI productivity tools and their strategic value.
Education & Experience
* Proven experience in Microsoft 365 administration (Teams, Exchange Online, SharePoint, etc.).
* Familiarity with AI tools and platforms, especially Microsoft Copilot and Power Platform.
* Understanding of identity and access management (Microsoft Entra ID), data governance, and compliance frameworks.
* Strong analytical and troubleshooting skills; ability to interpret usage data and performance metrics.
* Excellent communication and collaboration skills; ability to work cross-functionally with IT, business, and vendor teams.
* Experience with scripting or automation (PowerShell, Graph API) is a plus.
* Bachelor's degree in Information Technology, Computer Science, or related field; AI related experience and certifications such as M365 Administrator or Azure Fundamentals preferred.
* Experienced and well versed in all Microsoft environments.
Additional Technical Skills
* Office 365 or any other Microsoft certifications a plus.
* Deep knowledge of Microsoft Exchange and its interaction with Active Directory.
* Knowledge of Office 365 Teams/Groups/Video/Delve/Power BI.
* Experience managing directory sync into Azure AD would be helpful.
* Advanced skills managing Office 365 using PowerShell.
* Exporting usage and licensing information through Office 365 reporting.
* Deep understanding of supporting O365 applications.
* Understanding in managing user authentication.
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