Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Responsibilities
* Design and develop database schemas, tables, views, stored procedures, and functions to support application requirements and business needs.
* Collaborate with software developers and architects to integrate database functionality into application architecture and design.
* Write and optimize complex SQL queries for data retrieval, manipulation, and analysis, ensuring efficient performance and minimal resource consumption.
* Identify and resolve performance bottlenecks, query inefficiencies, and indexing issues to enhance database performance and scalability.
* Perform routine database maintenance tasks, such as backups, restores, and data migrations, to ensure data availability, integrity, and recoverability.
* Monitor database performance, storage utilization, and resource utilization, and implement proactive measures to optimize performance and prevent downtime.
* Design and implement data integration processes, ETL (Extract, Transform, Load) workflows, and data migration scripts to facilitate seamless data flow between different systems and platforms.
* Validate and cleanse data during the ETL process to maintain data quality and consistency across the organization.
* Implement database security policies, access controls, and encryption mechanisms to protect sensitive data and comply with regulatory requirements (e.g., GDPR, HIPAA).
* Conduct regular security audits and vulnerability assessments to identify and mitigate security risks and ensure compliance with data protection standards.
* Document database designs, data models, and technical specifications to facilitate system maintenance, troubleshooting, and knowledge sharing.
* Provide technical support and guidance to development teams, DBAs, and other stakeholders on database-related issues, best practices, and performance optimization techniques.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Proven experience as an SQL Developer or Database Developer, with expertise in SQL query writing, database design, and performance tuning.
* Proficiency in SQL programming languages (e.g., T-SQL, PL/SQL) and database management systems (e.g., Microsoft SQL Server, Oracle, MySQL).
* Strong understanding of database architecture, relational database principles, and data modeling concepts.
About MCI (Parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking an SQL Developer, who will be responsible for designing, developing, and maintaining databases and database applications. The role will involve working closely with software developers, database administrators (DBAs), and other stakeholders to design database solutions, write SQL queries, optimize database performance, and ensure data integrity and security. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Conditions of Employment
* All MCI Locations: Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation and Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Core offerings include:
* HMO Coverage plus a dependent, with rank and file and supervisor/manager coverage levels described above.
* Dental coverage and in-house dental assistance.
* Meal during training, career growth and learning, allowances for rice, clothing, laundry and meals.
* Performance and loyalty bonuses, employee shuttle services, company retreats and off-site events.
* Other in-office rewards, raffles, recognition gifts, and treats.
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May occasionally be required to move about the office and lift up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.
Diversity and Equality
All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination, and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI does not discriminate on basis of age, race, gender identity or expression, national origin, disability, or other protected characteristics. We strive for an inclusive, diverse workplace and provide reasonable accommodation where required by law.
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