Job SummaryWe are seeking a skilled Customer Service Experience Specialist to play a key role in ensuring a smooth and efficient order-to-delivery process.
As the primary point of contact for our customers, you will manage inquiries, resolve issues, and coordinate with internal teams to deliver exceptional service and maintain strong client relationships.Key Responsibilities- Monitor and analyze customer orders from reception to final delivery.- Handle customer inquiries and build trust-based relationships.- Resolve incidents and provide timely updates to customers.- Coordinate with internal departments to ensure customer satisfaction.- Maintain accurate customer and order data in the ERP system.- Report on key customer service performance indicators.Requirements- Previous experience in customer service or similar roles, ideally in a multinational environment.- Strong verbal and written communication skills.- Proficiency in Microsoft Office tools (Excel, Word, Outlook).- Team-oriented with the ability to work in dynamic environments.- Customer-focused mindset with proactive problem-solving abilities.- Strong organizational and time management skills.What We Offer- A dynamic and international work environment.- Opportunities for professional growth and development.- Competitive compensation and benefits package.- A culture that values collaboration, innovation, and sustainability.
Required Skill Profession
Customer Service