What's Barkibu? 🐾
Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together.
We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!
🧩 Your day to day
* Provide support and resolve user inquiries with empathy, efficiency, and high quality.
* Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities.
* Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings.
* Participate in cross-functional projects with other teams.
* Collaborate to validate hypotheses or uncover new customer needs.
* Document learnings and improvement opportunities to ensure company-wide sharing and scaling.
💡 What we’re looking for
* You are passionate about pets ❤️.
* At least 2 years of previous experience in customer service or similar user-facing roles.
* Excellent level of Spanish and good level of English are required. Other European languages would be a plus.
* You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards.
* Excellent written and verbal communication skills.
* Strong analytical mindset to review conversations and metrics and turn them into actionable insights.
* Experience (or strong interest) in user research and operations analysis.
* Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback.
* Well-organized and efficiency-oriented.
What are we offering?
* Salary based on your skills and experience 💰
* Permanent contract (40h/week) 📄
* Remote work from anywhere in Spain 🏡
* Great work-life balance ⚖️
* We’ve got your back when it comes to leveling up your skills. We offer 1,000€ per year for training and development 📚
* Take time off when you need it, with 23 days of annual leave 🌴
* Free online English, French, Italian, Portuguese or German classes to brush up on your skills 🗣️
* We've got your health covered with private health insurance 🏥
* Monthly financial aid for gym, physiotherapy and therapy 🧘
* Tax-free benefits: restaurant, kindergarten and transportation credit card 💳
* Your pet (dogs and cats) will be covered with Barkibu pet insurance 🐾
* Bonus Referral Program 🎁
* Start date: as soon as possible 🚀