Newland NPT is a global leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide. Our mission is to support businesses with cutting-edge payment technologies and services that make digital transactions simple and reliable.
To know more about us visit: https://www.Newlandnpt.Com/about.Html
We are looking for a proactive and detail-oriented Sales Administration Specialist to support the French and Belgian markets. Based in Madrid, this role will play a key part in ensuring smooth order processing, customer communication, invoicing management, and overdue receivables follow-up.
You will act as the main point of contact between Newland and customers throughout the entire order lifecycle — from customer account creation to product delivery and after-sales administrative support. This position is essential to strengthen our operational processes, improve delivery performance, and support healthy cash flow management.
What you’ll do:
* Monitor production planning and communicate delivery timelines internally and externally.
* Create and manage customer and supplier accounts.
* Collect and provide all documentation required for customer account setup.
* Enter and manage customer orders within internal systems.
* Prepare and send proforma invoices.
* Maintain and monitor dashboards related to delivery dates and SLA performance.
* Inform customers about delivery schedules and shipment status.
* Send packing lists and DHL tracking information.
* Issue and send invoices to customers.
* Monitor outstanding receivables and support escalation processes for overdue payments.
* Manage discounts, credit notes, and customer administrative requests.
* Track stock levels at Spain warehouse.
* Monitor RMA returns and repair processes through the Newland portal.
* Coordinate with internal teams to ensure process compliance and operational efficiency.
* Handle customer claims, disputes, and litigation cases.
* Participate in weekly operational reviews to ensure all collaborators follow established processes.
Requirements:
Education & Experience:
* Previous experience in sales administration, order management, customer service, or a similar administrative role.
* Experience working in an international environment is a plus.
* Knowledge of invoicing and receivables management processes.
* Experience with ERP and CRM systems is advantageous.
Skills & Competencies:
* Fluent in French, English & Spanish.
* Excellent interpersonal and communication skills.
* Strong organizational skills with exceptional attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
* Problem-solving mindset and customer-oriented attitude.
* Strong coordination and follow-up capabilities.
Knowledge Areas:
* Accounting and financial administration.
* Customer relationship management (CRM / e-CRM).
* Supply chain and procurement processes.
* Commercial law and customs regulations.
* Statistical analysis and reporting.
* Stock management and logistics coordination.
Why Join Us:
* Work with a global and innovative company shaping the future of digital payments.
* Join an international and collaborative environment.
* Opportunity to contribute directly to operational excellence and customer satisfaction.
* Career growth and professional development opportunities within a fast-growing technology company.