Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with a scalable offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
Responsibilities include:
* Collaborating with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners.
* Ensuring adherence to and improving Service Operations Tools (Jira and ServiceNow).
* Leading the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Planning and executing pilot programs for new services, including demand analysis and performance metrics.
* Supporting the platform migration roadmap, including site grouping and maintaining a clean site inventory.
* Producing reports on incidents and service requests for continuous improvement.
* Collaborating with the product team to define process requirements.
* Creating technical training content for Production Partners in coordination with the platform vendor.
Skills and Experience:
* Academic background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years' experience in web projects and familiarity with website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in service operation tools like Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and able to contribute to business value.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focusing on governance, performance, and service quality.
* Fluent in English and comfortable working in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What we offer:
* Permanent contract with flexible schedule.
* Training & certifications to enhance skills.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
* Our commitment to societal betterment.
About us:
Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel experiences. Our client satisfaction rating is 4.9/5, with awards like Salesforce Partner of the Year FY23. We value growth through our people, guided by #Talent, #Flexibility, #Commitment, and #Innovation, growing #Together.
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