Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for highly-skilled professionals to join our team.
Your responsibilities:
* Verification Operations: Process license, insurance, and business registration submissions to ensure compliance with quality guidelines for reviews and recertifications.
* Reactive Support: Provide phone and email support for live advertisers.
* Product Operations: Review reviews for guideline compliance, publish or deny, evaluate escalated photo submissions requiring language support, and process Google Guarantee claims.
* Quality Monitoring and Improvement: Review live provider quality results and collaborate with partners to enhance performance.
* Provider Support and Retention: Work with providers to improve lead results, manage at-risk and provider churn reports to support retention.
* Onboarding Support: Prepare and set expectations with businesses about onboarding and go-live processes, understand regional requirements, and assist with information collection and submission.
* Ad-hoc Operations: Support additional operational tasks as needed.
* Work in a fast-paced environment.
Minimum requirements:
* Native level of Italian.
* Fluent in English (spoken and written).
* Experience in fast-paced, scaled operations environments.
* Experience in a call center and customer-facing roles.
* High attention to detail and strong organizational skills.
* Excellent written and spoken communication skills.
* Ability to produce quality work under deadlines.
* Proficient in Google Docs/Sheets or Microsoft Word/Excel.
* Ability to work independently with minimal supervision.
Nice to have:
* Bachelor's degree in Business.
* 2+ years of experience in legal, trust & safety, vetting, or similar fields.
* Experience with local legislation or government entities.
* Familiarity with home services (plumbing, locksmiths, electrical, etc.).
Additional details:
* Full-time position (39 hours/week).
* Salary: €18.978,62 gross/year + up to €1,000 bonus.
* Hybrid work model in Barcelona.
* Referral program with up to €2,000 fee.
* Intensive sales training and ongoing professional development.
* Career growth opportunities within the project.
* Continuous training in Google products.
* Regular contests and social arrangements.
* Work environment: dynamic, business casual, with colleagues of all ages.
* Office located near the sea at World Trade Center, Barcelona.
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