Web Services Operational Project Manager, Sevilla
Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting marketing teams with services from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform.
As an Operational Project Manager, you will support the Web Factory Service Owner in enhancing web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, and promote improvements.
* Monitor and optimize service quality and cost-effectiveness of Production Partners.
* Ensure adherence to Service Operations Tools (Jira and ServiceNow) and drive improvements.
* Lead the implementation of a new help desk in collaboration with IT, Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration efforts, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements.
* Create technical training content for Production Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn.
* Effective collaboration skills in international teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English; comfortable in an international environment.
* Strong organizational skills and ability to work remotely.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract and flexible schedule.
* Training and certifications.
* Home office options.
* Flexible benefits and health insurance.
About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data. With over 23 years of experience and a diverse team, we are leaders in the Salesforce ecosystem in Spain. We operate across industries, delivering omnichannel experiences and have received multiple awards. Our values include Talent, Flexibility, Commitment, and Innovation.
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