Customer success manager (eu) (galicia)

Ph3About Parsec /h3pParsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations such as Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast‑paced manufacturing sector. With major companies such as Johnson Johnson, Merck, Toyota, Proctor Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. /ph3The Role /h3pAs Parsec Automation’s global installed base and recurring revenue footprint continue to grow, we are investing in strengthening and scaling our Customer Success organization. /ppbCustomer Success Manager (Europe) /b is responsible for driving customer retention, expansion enablement, and customer value realization across assigned European accounts. This is a highly collaborative, customer‑facing role focused on building long‑term partnerships and ensuring customers achieve measurable business outcomes through their investment in TrakSYS. /ppThe ideal candidate brings strong enterprise account management experience, commercial awareness, and the ability to navigate complex customer environments while partnering cross‑functionally with Sales, Professional Services, Product, and Support teams. /ph3Key Responsibilities /h3h3Revenue Retention /h3ulliManage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts /liliProactively monitor customer health scores and identify potential risks /liliSupport executive alignment and customer engagement ahead of renewal cycles /li /ulh3Expansion Enablement /h3ulliIdentify and help qualify expansion opportunities including new sites, capabilities, and services /liliPartner closely with Sales on account planning and expansion initiatives /liliContribute to Net Revenue Retention (NRR) goals within the assigned portfolio /li /ulh3Customer Value Realization /h3ulliEnsure customers achieve defined operational and business outcomes from their TrakSYS investment /liliTrack adoption, usage, and value realization metrics /liliSupport Value Realization Index (VRI) initiatives and reporting /li /ulh3Customer Engagement /h3ulliLead structured customer business reviews, including QBRs and executive‑level engagements /liliBuild strong multi‑level relationships across customer organizations /liliAct as a trusted advisor and strategic partner to assigned accounts /li /ulh3Customer Success Operations /h3ulliIndependently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid‑touch accounts /liliMaintain account health visibility and escalation coordination /liliPartner cross‑functionally to support customer initiatives and issue resolution /liliAdhere to established Customer Success processes while contributing to ongoing process improvements /li /ulh3Qualifications /h3ulli5–8 years of experience in Customer Success, Account Management, or related customer‑facing roles within enterprise software /liliExperience managing complex enterprise accounts with €250K+ ARR /liliDemonstrated success identifying growth opportunities and collaborating cross‑functionally /liliStrong understanding of recurring revenue models and customer retention strategies /liliExcellent communication skills with strong executive presence /liliAbility to manage multiple complex customer relationships simultaneously /liliStrong analytical and organizational skills with a data‑driven mindset /liliExperience leveraging AI tools for research and day‑to‑day productivity /liliProven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams /li /ulh3Preferred / Nice to Have /h3ulliExperience in manufacturing technology, industrial automation, or MES/MOM software /liliFamiliarity with multi‑site enterprise deployments /liliExperience supporting strategic manufacturing customers in highly operational environments /liliAdditional European language skills are a plus /li /ulh3Benefits /h3ulliCompetitive base salary and bonus opportunity /liliFlexible remote/hybrid work environment /liliGenerous paid time off and company holidays /liliOpportunity to work with leading general manufacturers and cutting‑edge manufacturing technology /liliCollaborative and growth‑oriented company culture backed by a leading private equity platform /liliCareer growth opportunities within a rapidly scaling global organization /li /ulh3Travel Requirements /h3pThis role requires meaningful on‑site engagement with customers to build strong relationships, support adoption, and drive long‑term partnership success. Expected travel is approximately 30%–50% across Europe. /p /p #J-18808-Ljbffr